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ERR [RES] Physical Disk: Failed to get snapshot info for disk, status 170. Ignoring...

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Hi!

We're facing an issue when cluster service starts. It won´t accept any group for a while (from 10 to 90 minutes after startup).

We did troubleshooting of the cluster.log and found out a lot of records like this:

ERR [RES] Physical Disk: Failed to get snapshot info for disk, status 170. Ignoring... WARN [RES] Physical Disk <%1>: Open: invalid device number!


where %1 is one of the disk resources in the cluster.

After it, the RHS consider it deadlock and restart.

ERR   [RHS] RhsCall::DeadlockMonitor: Call OPENRESOURCE timed out for resource '%1'.
ERR   [RHS] Resource Cluster Disk 3 handling deadlock. Cleaning current operation and terminating RHS process.


and submit a WER.

When this occurs, RCM warns it:

WARN  [RCM] HandleMonitorReply: FAILURENOTIFICATION for '%1', gen(0) result 4.


And if it fails 4 consecutive times, it marks the resource as poisoned:

WARN  [RCM] rcm::RcmResource::HandleMonitorReply: Resource '%1' consecutive failure count 4. Moving resource to the poisoned state.
INFO  [RCM] TransitionToState(%1) Offline-->Poisoned.

When every disk return a good status (gen(0) result 0.) or is marked as poisoned, the issue dissappear.

Meanwhile, on eventviewer we see

Log Name:      Microsoft-Windows-FailoverClustering/Operational
Source:        Microsoft-Windows-FailoverClustering
Date:          DATE
Event ID:      1209
Task Category: Physical Disk Resource
Level:         Information
Keywords:      
User:          SYSTEM
Computer:      SERVERNAME
Description:
Cluster service is requesting a bus reset for <resource>

and BFAD errors 7 (Logical unit reset was performed upon request. Dump data contains additional details.) and 118 (The driver for device <resource> performed a bus reset upon request.)

Any hint on this issue?

 



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